In this industry those companies are known as “ambulance chasers” and usually they don’t have your best interest in mind. Not sure on what the lawyers and doctors try to get you to do, but I have personally talked to customers who received the same calls about taking their vehicle to a body shop who promises to save a deductible or cut you a check back when the car is done.
About nine out of ten people told me that once their car was finished they did not get what they were promised or the repairs looked like a twelve year old was working on their car. Beware of the old saying “If it seems too good to be true, it probably is!”

OEM – (Original Equipment Manufactured) by your vehicle’s factory supplier.
Aftermarket – Copied from the original factory part and manufactured by a 3rd party supplier. Mainly manufactured overseas and imported into the US.
Recycled Part – An original factory part taken off of a vehicle that has been retired from service.

The decision is entirely up to the client to select an auto body shop of their choice to make the repairs to their vehicle. On the other hand insurance companies usually have a list of approved body shops which whom they work with and that can mean an easier claim process. Our body shop is approved through most insurance companies and can help guide you through the process.

That is really a question only you can answer based on a number of personal and financial factors. An initial drive-in estimate is typically written as a “visual only estimate”. A majority of the time, the price to repair a car goes up (sometimes increasing dramatically) once it is disassembled and closely inspected. This is due to many very expensive components are situated inside the exterior parts of vehicles and cannot be seen visually unless a vehicle has been taken apart, which is not feasible for a drive-in estimate. Your insurance company has the expertise and is trained to deal with additional damage and part price increases, much better than most consumers. If you have any question about handling the claim yourself or turning it into your insurance company, you should probably let the experts handle it for you, but again that is your choice.

The answer is yes, if the frame has not been permanently weakened by a tear or kink. Also, some areas of the crush zone are off limits to repair. Serious damage may require a frame component section or replacement. Today’s light cars are designed with a uni-body frame, meaning most of the vehicle core is part of the frame structure. It is very common and safe for a competent shop to correctly repair a vehicle frame.

Repair time is typically a function of labor hours on the job. Some makes and models or specific parts might not be available locally and a shop will add in days to acquire those parts, but 4 labor hours per day on the estimates, not including weekends or holidays, is a good guide. Some insurance companies and shops will differ. Please ask your Estimator or Service Representative to explain how your shop sets its repair time.